First of all, you have to set and enable the following options;Go to Settings > Departments and choose your sub-department Then find out "Quotes template", "Quote email template" and "Quote Whatsapp template" and select the relevant template for the sub-department from the drop-down How the feature works:When you go to add a new customer and once you fill in all the details in enq...
To get started, make sure logged in to the Flobot admin portal. You need to sign-in.
- In the top right, go to Settings > Options.
- At the bottom, find Enable whatsapp view toggle button and Whatsapp widget api token.
- Then turn on “Enable whatsapp view” toggle button and insert the API token key to the “Whatsapp widget api token” and save your changes.
Here’s how it works
- Go to the customer account you want to communicate and findout WhatsApp tab on the left navigation menu
- Then click on that and it will open the text massage pane with button called ‘Start new conversation‘
- Finally, you can communicate directly with the customer through his or her WhatsApp account
- When starting the conversation and after recipient received the message and once he or she sends the reply message it will pop up along with the WhatsApp icon in the top right corner of the Flobot
- You can click on it and it will redirect to the message pane on that customer account (MTAxxxxx).
- So, you can message with the customer continously via WhatsApp.
- Apart from that, you can select the templates and send them as well as you can attached files , send emojis etc….