To get started, make sure to log in to the Flobot admin portal. You need to sign in. Go to Settings > Options > Enable reverse charge and enable it. Once you enable the option you can see another Enable reverse charge option in the Charges sectionYou need to enable the above Enable reverse charge option to apply the Reverse charge Once you apply the reverse charge then the amount of...
To get started, make sure logged in to the Flobot admin portal. You need to sign-in.
- In the top right, go to Settings > Options.
- At the bottom, find Enable whatsapp view toggle button and Whatsapp widget api token.
- Then turn on “Enable whatsapp view” toggle button and insert the API token key to the “Whatsapp widget api token” and save your changes.
Here’s how it works
- Go to the customer account you want to communicate and findout WhatsApp tab on the left navigation menu
- Then click on that and it will open the text massage pane with button called ‘Start new conversation‘
- Finally, you can communicate directly with the customer through his or her WhatsApp account
- When starting the conversation and after recipient received the message and once he or she sends the reply message it will pop up along with the WhatsApp icon in the top right corner of the Flobot
- You can click on it and it will redirect to the message pane on that customer account (MTAxxxxx).
- So, you can message with the customer continously via WhatsApp.
- Apart from that, you can select the templates and send them as well as you can attached files , send emojis etc….