How to give permissions on both Android and IOS devices

First of all you need to download and install the Flobot field service app from the Google play (Android) and the App store (IOS). Once you download and launching the app then device will ask the permissions. Then you can give permissions as follow IOS Select “Allow while using app” to use the location service. Then select “Change to always […]

Email and SMS delivery status

Now you can view the delivery status of the email and the SMS sent to the customer and the FTM through the order log ( Quotes , Invoices and Appointments ) Email delivery results Green color states as the Email or the SMS has been delivered Yellow color represents the emails that are yet pending, Bounced backed and spammed ( […]

View List of “ALL JOBS ” in Flobot App

You can now view all the jobs been scheduled for the relevant FTM in just 3 clicks. Points to note In order to get this latest update make sure to uninstall and reinstall the App for both IOS and Android The List of the jobs are shown in descending order ( The job which was appointed  to FTM  last will […]

Newly improved supplier sheet

This article will guide you how to send Supplier sheet to Supplier using Supplier sheet V2 Note: This option will only work once the items in Flobot are been assigned to suppliers First, login to Flobot and open an order. Go to Quotes & sheets section and open the relevant Quote Go to Supplier Order List and click on the […]

Sync expenses/cost into Xero (Xero bills section)

This article will guide you how to send the cost to Xero as a bill First login to Flobot and open an order Go to the costs section and add a cost Simply click on send to Xero

Sending of Job Completion Mails Manually

This article will guide you how to send job completion email manually. This email will be sent out to the customer. First, login to Flobot and open an order. Go to the charges section. Click the burger icon under Customer Charges. Then click on “Send order complete email notification” Note: This option will not be available if your order has […]

Message Bird SMS delivery confirmation

Once an appointment is been scheduled or when a quote has been sent to a customer. Once the text message is sent , you get the delivery stats in the order overview When the apppointment confirmation is sent you the stats as below. If the confirmation text was delivered, it is shown as message sent If the confirmation message was […]

Quote Stats

Now you can see the statics of the quotes which was sent and the revenue generated by each one who sent the quotes in 3 steps. Monthly stats Yearly stats All stats

Duplicate account prevention

When putting up details for a new customer, when you go to the email field and type the email ID, if its an existing customer it indicates in red. When you click on the link the order gets created for the existing account. When putting up details for a new customer, when you go to the email field and type […]

Pay FTMs for labour

Using our new feature users will be able to add FTMs payments simply without doing manual calculations. This is only for ServiceTeam company. Add FTM payment into the cost section. Go to the order you want to add FTM payments. Click on the Chargers tab & find the PAY FTM button under the Customer chargers section.NOTE: When some conditions failed […]