Chasing FTMs for Quotes

NOTE: Quote chase feature only available in the ServiceTeam Send chase WhatsApp message If an order has appointments, users will be able to send the chase message to each FTM. First, you need to open the order you want to send the chase message. Go to the Order notes section. Click the burger icon in the Customer notes area. Select […]

How to change the password for a User

Go to Users section in the Flobot by clicking user icon in the dashboard or top right corner Select the options drop-down of the user you need to change the password Then select the Edit Finally, find out the Password field from the selected user and enter the new password and save your changes.

Customer job acceptance confirmation improvements on Flobot app

In some cases, the resident is not on the site. So now FTM will be able to continue their job sheet submitting process without customer signature & job acceptance confirmation popup.

Complaints Procedure

Once the user adds a complaint flag on any order, the Complaint flag icon appears in the Green color until passing the 2days. Then it will appear in Yellow color until passing the 4th day. On the 5th day, icon appear in Red color. Also, it will notify the specific email address by sending a notification email. NOTE: Red color […]

Recall/In Warranty Appointments

When the user booked a remedial appointment to any order, Flobot will send an appointment confirmation to the customer. Its includes Appointment details, Job address details, Order summary and FTM details. NOTE: This is a pre-customized email template. Users are unable to customize the template from the settings section.

How to find Flobot images in Android devices

Go to file viewer (my files app) in your android device. Then tap on internal storage and three dots menu in the top right-hand corner. Select settings on three dots menu and turn on “Show hidden files”. Then you can see “.Flobot” folder in the internal storage. Tap the “.Flobot” folder and you can find out all the images of […]

How to change the colours of the ftms in the schedule V3

You can select a unique color to each FTM, when you add new FTM to a company and edit an existing FTM in a company. Add FTM schedule color. Log in to the Flobot system and go to the field resource section. Click hamburger icon in the top right corner and select “Add FTM”. Add the “Schedule colour” with all […]

Reset your password

You can reset your password for security reasons or if you forget it. Reset your FTM password on flobot app Open the flobot app on your android or apple device. Tap on “Forgotten your password?” text on the login screen. Then type your login email on the text box and click the “RESET MY PASSWORD” button. Then check your email […]