Request a customer feedback

Here’s how to configure:

  1. Go to Settings > Options.1
  2. Find out Enable SMS in settings area.
  3. Turn on Enable SMS toggle button.enable sms
  4. Press Save button to save your changes.

Here the next step:

  1. Go to Settings > App Settings
  2. Then Scroll down & find out Enable customer review in  App settings area.app setting
  3. Turn on Enable customer review toggle button and Save your changes.enable cust

Here the last step:

  1. Navigate to field resources section.
  2. Then select the field team member.
  3. Click on options drop down menu and select Edit.select ftm
  4. Then Scroll down & find out Enable customer review in Field resource details area.
  5. Turn on Enable customer review toggle button and Save your changes.edit ftm

Here’s how to use this feature in Flobot Field Service App:

  1. Go to Flobot Field Service app & find out Customer Feedback IMG_0017
  2. After pressing it will popup Customer Feedback massage box.
  3. Then you can send message to default customer phone number or any other number.IMG_0016
  4. After press send it will popup successfully message.IMG_0020