NOTE: Quote chase feature only available in the ServiceTeam Send chase WhatsApp message If an order has appointments, users will be able to send the chase message to each FTM. First, you need to open the order you want to send the chase message.Go to the Order notes section.Click the burger icon in the Customer notes area.Select the quote chase option for required FTM.Send quote chase me...
Once the user adds a complaint flag on any order, the Complaint flag icon appears in the Green color until passing the 2days. Then it will appear in Yellow color until passing the 4th day. On the 5th day, icon appear in Red color. Also, it will notify the specific email address by sending a notification email.
NOTE: Red color complaint flag appear until the remove the complaint flag
Mark as Complaint order
- Go to the Order overview you want to add a complaint flag.
- Then click on burger icon in the order overview section.
- Select the Add complaint flag option.
When some order marks as a complaint you can identify its default order list & inside of order.
The complaint flag colors changing guide.
- Red – More than 5 days late
- Yellow – More than 3 – 4 days late
- Green – More than 1 – 2 days late