Create or change customer email template Go to Settings > Template. Select the System template & click on the Manage sub template option. To create a new template. In the top right, click on the burger icon & select the Add template.Then select the template category as Customer appointment booking email.Insert the template Title & Template body in the descript...
An order’s priority defines its importance in relation to other orders, so it helps your users determine which orders should be tackled first. Flobot comes with a set of predefined priorities. You can also choose different priorities for your orders.
NOTE: Users can set priority levels when adding a new enquiry. Once you set a priority level, it can’t be changed.
Priority notifications let you know about your order’s current status. Flobot will send the first notification to the job owner when the enquiry converts to an order.
If the job owner doesn’t get any action, Flobot will send the second notification to the job owner. The second notification sends time set by order priority level. Each priority level has a predefined time to send second notifications.
The second reminder send times.
- Emergency – Booked or quoted within 1 hour.
- Urgent – Booked or quoted within 24 hours.
- NonUrgent – Booked or quoted within 48 hours.
- NA – This allowing the uploader to select a due date deadline.
If the job owner doesn’t get any action on the second notification, Flobot will send the third notification to the ServiceDesk. The third notification sends time set by order priority level. Each priority level has a predefined time to send third notifications.
The third reminder send times.
- Emergency – 1 hour.
- Urgent – 4 hours.
- NonUrgent – 24 hours.
- NA – 24 hours.
Order priority level appears in the default order list & Order overview in each order. In the default order list, priority level indicates using the colored bell icons.