Doughnut Feature

Doughnut is a feature that simplifies all the tasks in the flobot app. If your company Field Workers think that Flobot app is so complicated, you can use this feature. How to enable Doughnut feature on flobot First, Login to Flobot and go to settings Then click App Settings on the left side menu Then turn on “Enable Doughnut” setting […]

Customer job acceptance confirmation improvements on Flobot app

In some cases, the resident is not on the site. So now FTM will be able to continue their job sheet submitting process without customer signature & job acceptance confirmation popup.

Complaints Procedure

Once the user adds a complaint flag on any order, the Complaint flag icon appears in the Green color until passing the 2days. Then it will appear in Yellow color until passing the 4th day. On the 5th day, icon appear in Red color. Also, it will notify the specific email address by sending a notification email. NOTE: Red color […]

Recall/In Warranty Appointments

When the user booked a remedial appointment to any order, Flobot will send an appointment confirmation to the customer. Its includes Appointment details, Job address details, Order summary and FTM details. NOTE: This is a pre-customized email template. Users are unable to customize the template from the settings section.

7b reminder notifications

When the job is left at stage 7b for longer than 48 hours then Flobot will send a reminder SMS & email to the site contact details. Customize your email template. Go to Settings > Templates. Click on the System template. Then select “7b reminder email template“ from ‘Select template to edit‘ dropdown. Customize the template as you wish. Make […]

How to find Flobot images in Android devices

Go to file viewer (my files app) in your android device. Then tap on internal storage and three dots menu in the top right-hand corner. Select settings on three dots menu and turn on “Show hidden files”. Then you can see “.Flobot” folder in the internal storage. Tap the “.Flobot” folder and you can find out all the images of […]

Attach existing documents into Engineer Notes

Flobot allows you to attach already existing documents into the engineer notes section. Simply go engineer notes section & click on the burger icon on the right corner. Then you will be able to attach existing job sheets, quotes, project sheets, account documents & more.

How to change the colours of the ftms in the schedule V3

You can select a unique color to each FTM, when you add new FTM to a company and edit an existing FTM in a company. Add FTM schedule color. Log in to the Flobot system and go to the field resource section. Click hamburger icon in the top right corner and select “Add FTM”. Add the “Schedule colour” with all […]

Order priority levels

An order’s priority defines its importance in relation to other orders, so it helps your users determine which orders should be tackled first. Flobot comes with a set of predefined priorities. You can also choose different priorities for your orders. NOTE: Users can set priority levels when adding a new enquiry. Once you set a priority level, it can’t be […]

Managing User Service Levels with oversight

When the user makes an order & it has stayed at a stage longer than the agreed service level time of that stage then an alarm clock will appear color “Green”, “Orange” or “Red” depending on how overdue. NOTE: Oversight feature is only available in ServiceTeam. The alarm clock appears in the default order list & order overview sections. If […]