When the job is left at stage 7b for longer than 48 hours then Flobot will send a reminder SMS & email to the site contact details. Customize your email template. Go to Settings > Templates.Click on the System template.Then select "7b reminder email template" from 'Select template to edit' dropdown.Customize the template as you wish.Make sure to Save your changes. Please use below pla...
Now you will receive an email if an FTM late to an appointment for more than 2 hours. The email will be sent to servicedesk@Serviceteam.co.uk. The System will be automatically detected if an order late about 2-3 hours and send this email.
Note : This features will only work on serviceteam company
How to customize Late Reminder email Template
- First, Log in to Flobot
- Go to Settings and click Templates
- Then click System Templates
- Now select “FTM late reminder Template” from Select template to edit dropdown box
You can edit the template by changing placeholders and finally click Save.
These are the placeholders that you can use to customize the email template.
- ((ENGINEER_NAME)) – FTM Name
- ((FTM_CHECK_IN_TIME)) – Appointment due to time
- ((FTM_CHECK_IN_DATE)) – Appointment date
- ((LATE_MIN)) – How many minutes late to the appointment
- ((ORDER_NO)) – Order number
The email will look like below image